Remember Electronic Service Agent (ESA) is the function that will call IBM if you have a hardware problem.<\/p>\n
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On a monthly basis, we recommend you call IBM to verify Electronic Service Agent is working (running and sending data to IBM).<\/p>\n
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Why monthly?\u00a0\u00a0Because your networking folks could be changing your firewall … one month ESA may work and the next it might be blocked.<\/p>\n
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1 800 IBM SERV … take option for software support … all you need is your serial number.\u00a0\u00a0Just tell them you need help setting up and testing Electronic Service Agent.<\/p>\n
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Call them each month to test.<\/p>\n
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